Frequently Asked Questions

Elmira International Co. Ltd. is a leading global trading company based in Tokyo, Japan, specializing in high-quality products and international commerce. We are committed to excellence, innovation, and building lasting partnerships across diverse markets worldwide.

Our headquarters is located at 192-0063 Tokyo-to Hachioji shi Motoyokoyama Chou 2-5-3 residence Matsui 206, Japan.

You can reach us through multiple channels: Phone: +81-80-7074831349 or +81-80-426809317, Email: Info@elmiragroups.com or elmiragroups@gmail.com. Our customer service team is available to assist you with any inquiries.

You can place an order directly through our website by browsing our product categories, adding items to your cart, and proceeding to checkout. Create an account for faster future purchases and order tracking.

Orders can be modified or cancelled within 2 hours of placement. After this time, orders enter our fulfillment process. Please contact us immediately at Info@elmiragroups.com if you need to make changes.

Yes, we offer competitive wholesale pricing for bulk orders. Please contact us directly at elmiragroups@gmail.com with your requirements, and our sales team will provide you with a customized quote.

We accept major credit cards (Visa, MasterCard, JCB, American Express), bank transfers, and PayPal. All transactions are processed securely through encrypted payment gateways.

Yes, as an international trading company, we ship worldwide. Shipping costs and delivery times vary by destination. International orders may be subject to customs duties and taxes.

Domestic shipping within Japan typically takes 2-5 business days. Standard shipping costs ¥500-¥1,500 depending on size and weight. Free shipping is available for orders over ¥10,000.

Once your order ships, you'll receive a tracking number via email. You can track your package using this number on our website or the carrier's tracking system.

We take full responsibility for packages until they reach you safely. If your package arrives damaged or goes missing, please contact us within 48 hours, and we'll arrange a replacement or full refund.

We offer a 30-day return policy for most items in original condition. Items must be unused, in original packaging, and accompanied by proof of purchase. Custom or personalized items may not be returnable.

Contact our customer service team to initiate a return. We'll provide you with return instructions and a prepaid shipping label for domestic returns. International return shipping costs may apply.

Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method.

Yes, exchanges are available for items of equal or lesser value. Size and color exchanges are subject to availability. Contact us to arrange an exchange.

Absolutely. We source all products directly from authorized manufacturers and suppliers. Every item undergoes quality inspection before shipping to ensure it meets our high standards.

Many of our products come with manufacturer warranties. Warranty terms vary by product and brand. Specific warranty information is provided on each product page.

Yes! As a trading company, we can often source specific products upon request. Contact us with details about what you're looking for, and we'll do our best to help you find it.

Product availability is displayed on each product page. If an item shows as 'Out of Stock,' you can sign up for restock notifications to be alerted when it becomes available again.

While you can shop as a guest, creating an account offers benefits like order tracking, faster checkout, wishlist functionality, and exclusive member offers.

We take privacy seriously and use industry-standard encryption to protect your data. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

Log into your account and navigate to 'My Account' to update your personal information, shipping addresses, and payment methods. Changes are saved automatically.